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Contact us

Ruislip: 01895 675674

Ruislip Manor: 01895 632211

Pinner: 0208 866 2727

Eastcote: 0208 429 6300

Head office: 106 Victoria Road, Ruislip, Middlesex, HA4 0AL



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Lawrence Rand Complaints process

We hope that you're pleased with the service you've received from Lawrence Rand. However, if there's something you're not happy with, ensure you get in touch with the relevant team so that we can try to put matters right.

Complaint handling and dispute resolution process

Contact us straight away

Should you have any problems with Lawrence Rand’s service which you are unable to resolve with the negotiator involved or the branch/department manager, you should write to the company Director; Peter Lawrence. This complaint will be acknowledged within three working days of receipt and an investigation undertaken.

A formal written outcome of the investigation will be sent to you within 15 working days. If you are still dissatisfied, you can then ask The Property Redress Scheme (PRS) to review the way our agency has dealt with your concern or complaint. The PRS is independent of Lawrence Rand and there is no charge for this service

The PRS may investigate complaints on your behalf but only after they have been investigated by our agency.

For more information and to submit a complaint to The Property Redress Scheme, please click on the following link:


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